General Questions
To create your subscription, you will have to follow the steps below:
(1) Select the size of your bouquet (Basic, Elegant, Superior)
(2) Chose how often you want to receive your bouquet (weekly, bi-weekly, monthly)
(3) Select the first delivery date through the calendar
(4) Confirm that we deliver in your area by entering your postal code. In case we deliver in your area, the “Add to cart” button will get enabled.
(5) Go to checkout
(6) Enter the address details for delivery
(7) Choose a payment method to make the purchase, enter details and click ‘Pay now’.
You can sign up for a subscription before or after you create an account. Creating an account will let you access the “My account” area where you will be able to manage your subscription.
When the weather gets warmer in Luxembourg, we source flowers from local growers.During the cold season (Nov - Apr), we bring you top quality flowers abroad through the best international importers.
Once you have set up a floreezo account, you can access the “My Account” section. There, you can view the details of all your subscriptions - past and upcoming deliveries, shipping and payment information.
You can change your subscription by logging into “My account” > “Subscriptions” > “See more details”. You can change your address, modify payment details or pause your subscription.
If you want to make other changes you will have to contact us at support@floreezo.com or through the chat in our website:
-Change how often you want to receive your bouquet (weekly, bi-weekly, monthly)
-Change size of your bouquet (Basic, Elegant, Superior).
-Cancel your subscription.
You can cancel your subscription whenever you want and without any type of permanence. To cancel your subscription, you must contact us by sending an email to support@floreezo.com or through the chat on our website. If you wish to specify the reason for cancellation, you will help us improve the service.
Remember that we cannot cancel your subscription within 4 days before an upcoming delivery. In case you decide to cancel in that period, the cancellation will take effect only after the upcoming delivery.
Yes you can create multiple subscriptions for different addresses. This way you can send floreezo flowers to someone else. You can manage multiple subscriptions from your “My Account” area.
You can temporarily pause floreezo subscription for a maximum of four weeks, by going to ‘My account’ > ‘Subscriptions’. You must do so 4 days before an upcoming delivery, otherwise your pause will take effect after the upcoming delivery. You won’t be charged for any delivery during the pause period.While you can re-activate your subscription any time you want, your floreezo subscription will get automatically reactivated after 4 weeks from the day you paused.
You can use discount coupons in 2 ways:
- When you are creating floreezo subscription, you can apply the code in the payment page;
- If you already have an active floreezo subscription, you can apply the discount code for your upcoming deliveries in “My account” > “Subscriptions” > “See more details” section.
Please remember that you can only use one discount code per order.
Both you and your friend will receive a 10€ discount code through our referral program. When you share your personalized referral link from the “Invite a friend” section on our website, your friends will receive a 10€ discount to create their first floreezo subscription. After their successful purchase, you will receive a 10€ discount code that you can use in your next purchase. If you already have an active floreezo subscription, you can apply the discount code for your upcoming deliveries in “My account”>“Subscriptions” >“See more details” section. Please remember that you can only use one discount code per order.
You can cancel your subscription whenever you want and without any type of permanence. To cancel your subscription, you must contact us by sending an email to support@floreezo.com or through the chat in our website. If you wish to specify the reason for cancellation, you will help us improve the service.
Remember that we cannot cancel your subscription within 4 days before an upcoming delivery. In case you decide to cancel in that period, the cancellation will take effect only after the upcoming delivery.
Delivery
4 days before the delivery, you will receive a notification from us confirming the delivery. On the day of the delivery, we will get to the address, knock on your door or ring your doorbell. In case you don’t answer the door, we might call you on your phone so that you tell us what to do. If we are not able to receive your instructions, we will leave the box at your doorstep, take a picture, and send it to you. Please note that our delivery associate might not be able to wait for an extended period at your home.
We are dedicated to maintaining high standards of quality and environmental responsibility, which is evident in our packaging choices. To ensure your bouquet arrives in perfect condition, we carefully encase it in moist paper, keeping the flowers hydrated throughout their journey. Our boxes are made of 35.8% recycled material and is 100% recyclable. Moreover, we provide nutrients for the flowers to extend the lifespan of your bouquet.
For floreezo subscriptions, we generally deliver on Sunday. We ask you to provide more information on what to do in case you think you won’t be home so that we ensure a succesful delivery. You can provide this information in the “Order Note” (“My account” > “Subscriptions” > “See more details” > “Order Note”).
In case you have plans on the delivery day, you can send us a note (e.g., ‘I won't be at home, pls leave at the doorstep’) by writing to us at support@floreezo.com two days in advance. This will ensure a smooth delivery process.
Wednesday is the latest day you can submit an order so that it is delivered on the upcoming Sunday. This allows us to carefully curate and prepare your fresh flower arrangement and deliver it to your doorstep right on time.
If this is your case, we apologize for any inconvenience you may have experienced regarding your delivery. Please follow these steps to get your issue addressed:
1. Contact us by sending an email to support@floreezo.com, and indicate your order number in Email subject line.
2. All the information you can provide can be of great help to resolve your issue fast: check the status of your delivery in “My Account”, check whether you received any information from our delivery team, etc.
Our team will assist you in investigating the reason for delay and providing a resolution.
We appreciate your understanding that the address and any other information you provide to us must be accurate in order for us to deliver your bouquet. If you haven't received your delivery due to an incorrect address, please reach out to our customer support team at support@floreezo.com:1. Include your order number in the subject line.2. Provide correct zip code and address.We will get back to you as soon as possible to discuss delivery options to the correct address. Remember that additional delivery costs may apply to the second delivery attempt.
Please don't worry, we understand that situations like this can occur rarely, and we are here to assist you in resolving it.
If the delivery instructions have been followed but you haven’t received your order because you was not at home, here's what you can do:
1. Contact Us: To expedite the process, please reach out to us at support@floreezo.com. Provide us with as much information as you can (order number, address, etc.).
2. Wait for Our Response: We will investigate the issue and respond promptly to discuss ways to address the case.
Remember that additional delivery costs may apply to the second delivery attempt.
Don’t worry, we recommend that you reach out to us at support@floreezo.com, indicating your order number in the Email subject line and details of the issue you faced. We will contact you to offer you a solution as quickly as possible.
You can change your delivery address in your “My Account” space. In addition, you can contact us at support@floreezo.com, or use the chat option on our website.
Keep in mind that we send you fresh blooms so that you can enjoy them for longer, so they will reach their peak after a few days from delivery.
First, it's important to note that you have a 5-day window from the day you receive your flowers to report any incidents. In case you think there is a quality issue with what we send you, please reach out to us at support@floreezo.com, and provide the below information:
1. Photos: For a smoother resolution process, send us clear photos of the bouquet in question. Photos help us assess the condition and nature of the incident accurately.
2. A short description of the issue you met.
You just have to wait for our response, our dedicated support team will review your case and provide an appropriate solution tailored to your situation.
Please keep in mind that we rely on photos to manage and understand your incident effectively. Without photos, it may be challenging for us to assess the status of the product and provide a suitable resolution.
Your satisfaction is important to us, and we are committed to addressing any concerns or incidents promptly.
Payments
For weekly and bi-weekly plans, we will charge you for the upcoming bouquet on the day of delivery. For the monthly plan, we will charge you on the same day of month that you purchase the plan. If there is any problem and the payment cannot be made, we will contact you.
Of course. However, we inform you that it is not possible to make modifications to the order placed within four days (4) prior to its delivery (for example, if we deliver on Sunday, cancellation and refund can no longer be accepted from Wednesday). If you want to cancel your order with a full refund, you can contact us by sending an email to support@floreezo.com.
Once you have spoken to us, you will receive your money back in the payment method used at floreezo. If the payment was made by credit/debit card, it may take between 5-10 business days, although it will depend on your bank's internal processes.